FAQ
Here is a list of frequently asked questions (FAQ) about City of Wins Casino (COW Casino).
If you have any questions about your account, deposits, withdrawals, game play, etc., please check our FAQ.
How to register an account
Register an account at City of Wins Casino (COW Casino) Please register your account by clicking on the sign-up link on the City of Wins Casino (COW Casino) website. To register an account, you will need a phone number that can receive SMS.
Is it free to register for an account?
Registration for an account is free of charge. Please note that a deposit is required to play the game.
Is required Personal information (KYC)?
KYC submission is not required. The personal information registered in your account will be your name, phone number, and the account to which you wish to make withdrawals.
Can I create more than 1 account?
1 account per person. Please note that multiple accounts cannot be used under the same payment name or phone number.
OTP not received
OTP is required when registering an account, changing account information, or changing passwords. If you are unable or unwilling to receive an OTP, please contact Customer Support.
How to cash in funds
You can choose from 6 options to cash in your account.
Gcash / Gcash Scan / Paymaya (Maya) / VISA Card / Master Card / Bank Transfer
You can fund your account with your preferred deposit method.
Cash in speed
Deposits will be reflected in your account as soon as payment is received.
How to cash out funds
Withdrawals are executed by sending a withdrawal request to the withdrawal account registered in your account (set up at the time of your first and only withdrawal).
Cash out speed
Once the withdrawal request is accepted, the money transfer is completed immediately.
How to contact Customer Support
Once the withdrawal request is accepted, the money transfer is completed immediately. Cityofwins Casino offers 24-hour customer support to assist you in your casino life. To contact us, please feel free to use the live chat on the site. If the live chat does not appear, please reload the site and the live chat icon will appear on the site in about 10 seconds. (The icon appears in the lower right corner of the screen)
Live chat is not displayed
If the live chat does not appear, please restart your browser APP or City of Wins APP and reload the page. The live chat icon will appear on the site in about 10 seconds.
How to download APP
City of Wins Casino (COW Casino) offers dedicated applications for iOS and Android operating systems. Please download the application for your device operating system.
Forgot Password
If you have forgotten your account password, you can reset it using your registered login name and phone number. Please see the guide below for instructions on how to change your password.
Unable to log in to account
Please make sure your login name or password is correct. If you are having trouble logging in due to a problem other than your password, please contact our customer support team.
Site and games do not load
If you are having trouble loading the site or games, please clear your cache and then login to your account again to enjoy casino play.
How to become an agent?
To become a Cityofwins Casino agent, you must join the Agent Program. Please click on the link below to register as an agent.
City of Wins Guide
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